Prescription for Excellence: Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System
By Joseph Michelli.
Description
Joseph Michelli, author of The Starbucks Experience and The New Gold Standard, is among the world’s top authorities on the principles of creating an organizational culture dedicated to service excellence. In these bestselling books, he examines how leading service companies dominate their respective industries with innovative customer experience strategies. Now, Michelli turns his attention to one of the most complex, controversial, and critical industries—healthcare. In Prescription for Excellence, Michelli provides an inside look at an organization that has become the envy of ...
ISBN(s)
0071773541, 9780071773546
